Privacy Policy

Ember & Cork is a Mediterranean charcoal grill and wine bar in North London. For the purposes of UK data protection law (UK GDPR and the Data Protection Act 2018), Ember & Cork is the data controller of the personal information collected through this website.

When you book a table through this website, we collect the details you enter in the reservation form: your name, email address, phone number, the date, time and party size of your booking, and any notes you choose to add (such as allergies or special occasions).

To keep the booking system safe and prevent abuse, our server also records your IP address and keeps a technical log of booking activity. We also store your language preference so the site appears in your language.

We do not collect any payment details through this website.

We use your details solely to manage your reservation - to confirm it, prepare for your visit and contact you if something changes. The legal basis for this is the performance of a contract (taking the steps needed to provide your booking).

We use IP addresses and technical logs to protect the booking system from spam and abuse. The legal basis for this is our legitimate interest in keeping the service secure.

Beyond the occasional restaurant news described below, we do not use your information for marketing, we do not build profiles, and we never sell your data.

After you book, we send you a confirmation email and a reminder email on the day of your visit. These are transactional emails about your reservation.

Very occasionally, we may also email past guests with important news about the restaurant - for example a change to our opening hours or a special announcement. Every such email includes an unsubscribe link, and you can also opt out at any time using the contact details above.

We do not sell or share your personal information for advertising. A small number of trusted service providers process data on our behalf to run this website:

• Resend - delivers the emails we send, such as booking confirmations and reminders.
• Neon - hosts the secure database where reservations are stored.

These providers act only on our instructions. We may also disclose information where required by law.

This site uses a single, strictly functional first-party cookie that remembers your language choice. We do not use analytics, advertising or tracking cookies. See our Cookie Policy in the footer for details.

We keep reservation details for as long as needed to manage bookings and to meet our legal and accounting obligations, after which they are deleted. Security logs, including IP addresses, are kept only as long as necessary to protect the service.

Under UK GDPR you have the right to:

• access a copy of the personal data we hold about you;
• ask us to correct inaccurate data;
• ask us to delete your data;
• restrict or object to our use of your data;
• receive your data in a portable format.

To exercise any of these rights, contact us using the details above. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

If you have any questions about this policy or your data, write to us at the email address above or call the restaurant - we are happy to help.

We may update this policy from time to time; the latest version will always be published on this page.